Data Deletion Policy
Last updated: 15 October 2026
You can ask us to delete the personal information we hold about you at any time. This policy explains how, how quickly, and what we are required to keep.
How to request deletion
Email hey@havredeluxe.com with “Delete my data” in the subject line, from the email address you used with us. Please include your name and, if you have one, an order number. We may ask for one further detail to confirm the request is from you, so that nobody else can delete or see your information.
How quickly we act
We acknowledge your request within 3 business days. Once we have confirmed your identity, your data is erased within 30 days. We will email you to confirm when it is done.
What we delete
Your account, contact details, marketing profile, care team conversations and photos, quiz answers, and the information held about you by our service providers on our behalf.
What we must keep
Where the law requires us to keep records, we keep only what is needed and use it for no other purpose:
- Orders, invoices and payment records for 6 years from the end of the financial year of purchase, as required by UK tax law. These are restricted so they are used only for tax and accounting.
- A suppression record of your email address and phone number, so we never contact you again for marketing.
- Information needed for an open order, return, dispute or legal claim, until it is resolved.
How long we keep information if you do not ask
| Information | How long we keep it |
|---|---|
| Orders, invoices and payment records | 6 years from the end of the financial year of purchase |
| Care team conversations and photos | 3 years from your last contact |
| Marketing contacts | Until you unsubscribe, or 3 years without any engagement |
| Reviews and content you share | While published, or until you ask us to remove them |
| Cookie and analytics data | As set out in our Cookie Policy |
Reviews and public content
Reviews and content you have shared publicly can be removed or anonymised on request, within 30 days. Content you have posted on your own social media accounts can only be removed by you.
Questions or complaints
Email hey@havredeluxe.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk) or the data protection authority where you live. See our Privacy Policy for full details.
